Effective Date: July 6, 2025
Oasis Health & Medicine

Your privacy is important to us. It is Oasis Health And Medicine’s policy to respect your privacy regarding any information we may collect from you across our website, https://oasishealthandmedicine.com, and other sites we own and operate.

Oasis Health & Medicine is committed to protecting your privacy and safeguarding any personal or health-related information you share with us. This Privacy Policy explains what we collect, how we use it, how it’s protected, and your rights under applicable law — including the Health Insurance Portability and Accountability Act (HIPAA).
By using our website, virtual assistant, or services, you consent to the terms of this Privacy Policy.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service.

What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law. Our website may link to external sites that are not operated by us.

Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

1. What Information We Collect
We may collect the following types of information when you visit our website or engage with our AI assistant:
• Your name, phone number, and email address
• Appointment preferences or general inquiry details
• Information you voluntarily submit via chatbot, forms, or contact fields
⚠️ Please do not submit personal medical history, diagnoses, medication details, or sensitive health information through the chatbot. For medical inquiries, contact us directly by phone or through the patient portal.

2. How We Use Your Information
We use your information strictly for purposes related to:
• Contacting you about your inquiry
• Scheduling appointments
• Determining your eligibility as a new patient
• Improving our services, website, and user experience
We do not use your data for marketing without your consent, and we do not sell your information to third parties.

3. Use of AI Virtual Assistant (Engage Mate AI)
We use a virtual assistant, powered by Engage Mate AI LLC, to support lead capture and communication on specific pages (such as our Female Hormone Optimization landing page). Engage Mate AI acts as a Business Associate under HIPAA and only collects the minimum necessary information required to provide services.
Collected information is securely transmitted to Oasis Health & Medicine and not used for any other purpose.

4. Data Protection & Security
We maintain strong technical, physical, and administrative safeguards to protect your personal information from unauthorized access or disclosure. These include:
• Encrypted communication and storage protocols
• Limited access to data by authorized personnel only
• Secure web hosting and third-party tools with strong compliance practices

5. Business Associate Agreement (BAA)
Engage Mate AI operates under a signed Business Associate Agreement (BAA) with Oasis Health & Medicine. This ensures that any data handled by Engage Mate AI:
• Is stored and transmitted securely
• Is not reused or disclosed beyond service delivery
• Remains in full compliance with HIPAA regulations

6. Your Privacy Rights
You have the right to:
• Access your personal information
• Request corrections or updates
• Request restrictions on how your data is used or shared
• File a complaint if you believe your rights have been violated
To make a privacy-related request, please contact us at (858) 201-3171.

7. Third-Party Links
Our website may contain links to third-party websites we do not control. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

8. Data Retention
We only retain personal data for as long as necessary to fulfill your request, provide services, or comply with legal and regulatory obligations.

9. Changes to This Policy
We may update this Privacy Policy occasionally to reflect service updates, legal requirements, or operational changes. The most current version will always be posted on our website with the effective date.

10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, feel free to contact us:
(858) 201-3171
317 N El Camino Real #106, Encinitas, CA 92024